Resume

JOSEPH KLIMCZAK

Ronkonkoma, New York 11779 || (347) 242-6571 || Joseph.klimczak@gmail.com || https://www.linkedin.com/in/josepheklimczak/

SUMMARY

A highly analytical, solutions-oriented information technology professional with comprehensive expertise in endpoint management, virtualization, cloud, agile project management analysis, installations and configurations, network/systems security, and staff coaching and development. Leads the design, installation, and configuration of network systems to drive company growth and technical innovation. Focuses on identifying, isolating, and resolving technical issues while providing effective leadership in fast-paced, deadline-driven environments. Excels at developing, deploying, and evaluating public and private cloud solutions aimed at improving quality and efficiency. 

TECHNICAL SKILLS

Communication Applications: Office Suite 97 – Office 365, Google Workplaces, Atlassian Suite, Slack, Zoom 

Security Platform  Applications: Trend Deep Security, Crowd Strike, Security Scorecard, Rapid 7, Checkpoint UMT, Unify 

Infrastructure Applications: VMware vSphere From GSX – 8.0, VMware Horizon View 2.5 – 8.0, VMware NSX, VMware Automation Center, VMware Operation Manager, Citrix Xenapp., AWS Workspaces 

Cloud Technologies: AWS, Azure, GCP

End User Management: Workspace One UEM, JAMF MDM, Jump Cloud MDM, Intune Suite, Cisco Meraki MDM, Automox, Smart Deploy, Ivanti Patch Management, Oomnitza, Device 42 

Operating Systems: Windows Server NT. – 2022, Windows Desktop 2000 – Windows 11, Mac OS X – Mac OS 13.x, Linux RedHat – Ubuntu 

Scripting: PowerShell and Bash 

Hardware: IBM xSeries Servers, HP Servers, Dell Power Edge Series Servers, Cisco UCS 

WIFI: Cisco Meraki, Unifi 

Storage and Backup: Netapp, Hitachi, vSan, Rubrik, Cohesity, Datto

Project Management: Agile and Waterfall  

Deployment: Phoenix, Red Blue / A B  

KEY ACCOMPLISHMENTS 

• Developed and implemented complex infrastructures and technical solutions for industry leaders.
• Streamlined processes resulting in significant cost savings for companies.
• Directed large-scale development and installation projects. Led technical troubleshooting to identify and resolve problems.
• Managed and deployed public and private cloud computing solutions.
• Led and managed multiple teams while running big data and cloud projects.
• Researched and tested new applications and their respective functionality.
• The redeveloped endpoint management process for Windows and Mac Desktop.      

EXPERIENCE

WW / WEIGHT WATCHERS, New York, New York || Manager of Virtualization and Endpoint Management, 2011-2023

Directed day-to-day installation, deployment, and support activities, including analyzing VMware deployment and endpoint management. Provided status of environments and configurations, set-up monitoring and capacity reporting, and oversaw all local teams and offshore resources. Supervised project resources for cloud migration and transformation.  

• Reduced cost to manage end users from $1.5 million to $300,000 by rightsizing and optimizing systems.
• Conducted and performed cross-functional troubleshooting of complex infrastructure issues. 
• Led all aspects of private and public cloud deployment models (i.e., VMware, Rackspace, and AWS).
• Reduced time to onboard and offboard users and devices by 75-80% by automating workflow in Modern CMDB and MDM.
• Introduced one company-wide Global Device management platform,  reducing 6 regional platforms and bringing down cost and engineering time by 70%.
• Found and implemented a Global Patch Management Application and created policies and procedures around it, resulting in a 90% success rate post-implementation and a 50% reduction of time spent on audits reporting. 
• Implemented a modern inventory management system that reduced manual entry and automated it to reduce mistakes and time. 
• Managed teams responsible for online communication such as  Slack, Zoom, and email, optimizing their workflow and process output by recommending policies, procedures, and cost-saving measurements. 
• Worked with business partners to find solutions to everyday challenges, such as automating digital signage and implementing music into retail locations, resulting in an increase in user satisfaction scores. 
• Automated Retail Devices to ensure they were secure and protected, reducing the risk to the business and increasing the success rate for patch installation from 15% to 98% within 30 days of the release date. 
• Mentored team members on tasks, projects, communication, and other elements of their work, resulting in several team members becoming more productive and going from receiving negative reviews to positive reviews. 
• Standardized equipment from Servers, Networking Equipment, and Desktops. 

• Created new policies and governance for corporate access. 
• Architected deployment and upgrade virtual datacenter to vSphere 7 as well as desktop deployment process and governance.    
• Decreased time to market for new applications.

• Coordinated physical, virtual, cloud, and on-site datacenter cost and consolidation studies. 
• Analyzed web applications for load and scalability, designing and deploying new installations to improve availability. 
• Ensured all internal systems remained HIPAA, SOX, and PI compliant and maintained and facilitated a level of confidentiality to best meet all federal, state, and local standards.

ELEMENT IT/VICOM COMPUTER SERVICES, New York, New York, 

Senior Virtualization Specialist, Team Lead, And Practice Manager, 2007-2011

Developed trusted computing architecture for critical infrastructure protection. Provided application deployment, support, and problem resolution. Oversaw installation and configuration of internal and external virtualization processes.

• Delivered elite customer service through responsive interfacing, problem assessment, prompt determination of corrective actions, and advanced technical follow-up. 
• Designed complex infrastructure virtualization solutions and upgrades using VMware View, coordinating backup and disaster recovery strategies. 
• Supervised installation and configuration of Microsoft and Citrix applications and New Virtual Desktop solutions. 
• Developed cost-saving applications and methods for help desk solutions, effectively providing key recommendations on policy and procedures to C-level management. 
• Designed architecture for and configured SharePoint server for the company’s first intranet. 
• Designed Solutions that sales teams could package for clients and sell for quick implantations. 
• Created Policies for SOW and Documentation review. 
• Manages teams across different deployments and different projects at the same time. 

ADDITIONAL EXPERIENCE

AMALGAMATED BANK, New York, New York, Senior System Administrator / Assistant Vice President, IT Department, 2007.

Designed and deployed VDI and virtual infrastructure for branch and back office as well as implemented 1st helpdesk ITSM Ticketing system. Oversaw technical deployments, testing, and troubleshooting configurations for Servers and desktops—the led conversation of physical to virtual consolidation of Back office and branches.

SOVEREIGN BANKCORP / INDEPENDENCE COMMUNITY BANK, Melville, New York, System Administrator, Applications Support, and Team Lead, IT Department, 2000-2007.

• Started as Service Desk Tech and moved up to a Helpdesk manager and then to a system administrator during my Seven years at ICB. I was responsible for a wide range of operational support functions.
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• Conducted release testing for all new applications for the bank, with 650 branches and 12,000-plus employees.
• Worked on and Developed cost-saving projects, including cost-benefit recommending the purchase of printers (in lieu of leasing), resulting in annual savings of around $200,000.
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• Converted network file shares from Novell to Windows, reducing complexity. Initiated changes to Login Scripting for application and policy deployment using Kixstart. Was Responsible for installing and managing VMWARE, Checkpoint, and McAfee EPO.  
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• Tested hardware and software acquisitions and Internet browser compatibility with online banking, ensuring functionality. Installed, troubleshot, and maintained Exchange 2003 and 2000 Servers. Installed Windows 2000 and 2003 upgrades, including remote administration, as well as system-wide wireless solutions. Provided comprehensive, on-site email and telephone support and training to end-users on both hardware and software issues. Managed Helpdesk teams on and off-site locations

CERTIFICATIONS

VMware Certified Professional

VMware Certified Desktop Associate

Microsoft Certified Solutions Associate

PROFESSIONAL DEVELOPMENT 

VMware View Horizon Vsphere install and Advance Troubleshooting 

Microsoft Windows Server 2000 & 2003 Microsoft Exchange 2007

The Landmark Forum – Personal Development Courses